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Privacy Policy
Gi designs gathers and processes your personal data in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. We are committed to providing an exciting and safe online shopping experience and elevated level of personal service akin to international standards. This commitment includes respecting and protecting the privacy of personal information that we obtain through our site. This privacy policy provides you with information about how we collect, use, and share your personal information, and our privacy practices in general. We take appropriate security measures (including physical, electronic, and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. We process your personal data to meet our legal, statutory, and contractual obligations and to provide you with our products and services.
The personal data we collect is as follows:
- Your on-site browsing behaviour, including the pages you have viewed, IP address and browser details etc.
- Your name, email, telephone, and preferences.
- Your organization details, if provided.
- Your addresses, payment details and any other data you provide as required for processing your orders and returns.
- Communication between us, including emails, online chat messages and telephone calls.
- Gift card details.
- Blog comments, and product reviews.
- Other data entered our site for specific purposes, for example the creation of wish lists.
Any other data collection is detailed at the point it is collected in a separate notice.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We collect data from you in the following ways:
- The data you enter into online forms on our websites.
- Your browsing behaviour on our websites.
- When you contact us, for example over email, telephone or online forms.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including orders, email address, and phone number.
Our processing activities are:
- Tracking and analyzing your browsing behavior on our website for our own performance purposes.
- Sharing your onsite behavior with third parties for marketing purposes.
- Fulfilling your orders, including placing them, taking payment, dispatching them, and dealing with any returns.
- Responding to customer service requests via chat, email, telephone etc.
- Analysis of data for reporting, forecasting and site performance.
- Analysis of data for marketing purposes, including profiling. This may involve combining your data with that from third parties, such as Mosaic profiling data.
We do not share or disclose any of your personal data to third parties without your consent, other than for the purposes specified in this notice or where there is a legal requirement. As is normal for the ecommerce industry, we share your browsing data with some third-party marketing organizations, primarily through JavaScript tracking code. Those organizations become the controllers of that data, so if you opt-out of any further tracking on our site you would need to contact those organizations directly to exercise your other data rights. These data transfers are in Gi designs’ legitimate interest. We share your personal data with some other organizations as part of the order fulfilment process. This data processing is part of your contract with us when you place an order. These companies are joint controllers with Gi designs of your customer data, so you will need to contact them directly to exercise your data rights. We will only send you email marketing communications if you have opted in to receive them. You have the right to opt-out at any time, please see the footer of the emails for details. You may opt out of other marketing communications via post, telephone, or SMS, from the [My Account] area. The data you can manage from your My Account area will be stored until you remove it, for example your wish lists and saved addresses. Data about your orders and communications with us will be held indefinitely as we need a legal record of these. Website behavioural data will be kept for up to 38 months, after which time we aim to store only aggregated, non-personal data. You may also delete your account which removes most of the data we hold about you – see the “Right to erasure” section for more details. We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place. You have many rights around the use of your personal data. We are implementing them in the following ways:
Right to be Informed
Your right to be informed about how we use personal data is contained within this notice, including:
- The purposes for which we process your data.
- The categories of personal data we hold about you.
- The recipients to whom your personal data has/will be disclosed.
- How long we intend to store your personal data for.
- If we did not collect the data directly from you, information about its source.
Right of Access
You have the right to request the personal data which we hold about you. We have implemented a process within the My Account area which allows you to request access.
If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.